Company Overview

YanGo Education, founded in 1995, has developed a full-spectrum education system covering every stage from preschool to higher education. Today, they operate a wide network of top-tier kindergartens, K-12 schools, and one undergraduate university-YanGo University. As one of Fujian’s first independent undergraduate institutions, they offer 38 majors to over 15,000 students. Ranked among China’s Top 10 private universities, they are also the candidate for master’s degree accreditation. 

Key Challenges

1. Customer communication records scattered across omnichannel, making it hard to keep information up to date and leaving valuable leads untouched. 
 

2. The lack of proper follow-up tools led to inefficient workflows, and made it hard to improve conversion rates. 

Solutions with EC

Centralized Student Resource Management

With EC, YanGo Education can integrate with major communication platforms, syncing all interactions into one centralized database. This enabled YanGo Education to unify students information across campuses, keep records up-to-date, and reactivate leads that had gone cold. 

Optimized Campus Service Operations

With EC’s real-time tracking, the team could adjust follow-up strategies and log every interaction with ease. The structured workflow not only just streamlined their daily operations, but also drastically cut down on missed follow-ups and gave a serious boost to overall team productivity.