Service Solution

Unify Omnichannel Customer Interactions for Effortless Engagement

Turn fragmented conversations into seamless experiences that boost customers satisfaction and loyalty. Resolve issues faster, personalize every touchpoint, and build long-lasting customer relationships.

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Unify Omnichannel Customer Interactions for Effortless Engagement

Unified multi-channel messaging for faster customer resolution

30s

Average Response Time

40%+

Communication Satisfaction

95%

Resolution Rate

EC CRM Omnichannel Messaging Platform

Trusted by Customers Worldwide

Optimized Funnel Performance from Lead to Reorder

Omnichannel Messaging

Unify multi-channel inquiries in one dashboard to cut context switching and boost support efficiency

End-to-end Service

Track every customer request from issue intake to resolution, ensure nothing falls through the cracks

Scenario-Based Reply Toolkit

Standardize responses and speed up service with scenario-based templates that ensure compliance and efficiency

Proactive Service Quality Management

Refine workflows and elevate service quality with intelligent analysis of key metrics

Provide instant and reliable support with every message captured and every customer heard

Enhance Service Efficiency

Resolve every query in one window, eliminate Apps switching and ensure no message go unanswered

Manage messages from WhatsApp, Messenger, and Instagram in one inbox, helping agents reply faster without switching Apps.

Support sync across iOS, Android, Mac, and Windows, allowing agents to view and respond to customer inquiries anytime, anywhere.

Gain team performance insights into response times, customer satisfaction, and service quality.

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Optimize Work Processes

One Step Ahead in Every Communication

Use preset response templates to reduce repetitive tasks and handle inquiries more efficiently.

Access full conversation history and browsing context to deliver relevant responses.

Categorize inquiries with tags to identify customer needs and provide personalized assistance.

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Smarter Assignment & Better Service

Ensure every customer is handled by the right person with the right tools

Set routing rules to assign customers to the right team or agent, accelerating responses and improving service efficiency.

Distribute customer inquiries based on agent capability by setting assignment limits to ensure balanced workloads.

Track customer status to ensure proper handling throughout.

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