Company Overview 

Asia Factor Co., Ltd., established in 2012 in Shenzhen, is the first professional commercial factoring company registered in Qianhai. By introducing global practices in supply chain management, supply chain finance, Asia Factor has built a centralized digital platform to deliver factoring solutions for SMEs. Its services include trade financing, receivables management, credit investigation and assessment, as well as credit risk guarantees.

Key Challenges 

1. Fragmented communications across multiple channels made it difficult to keep up-to-date client information, resulting in information gaps and an increased risk of losing opportunities.  

2. The absence of a cross-device system to synchronize client interactions made it challenging for teams to follow up in real time, which directly impacting deal progress and client service responsiveness.  

Solutions with EC 

Manage customer details in one hub

EC provides a unified messaging workspace that brings together customer interactions from platforms like WhatsApp, Facebook, Instagram, and more. This allow teams to easily switch between channels while staying informed with real-time customer updates. All conversations and records are automatically logged into the EC CRM database for better team collaboration and customer engagement. 

Access and updates client information at anywhere

EC’s mobile app enables teams to instantly access client information, update records, and report progress in real time while working remotely. All activities are synced to the system to cut the back-and-forth.