EC CRM

Turn Pain Points into Progress

Synchronize Support & Marketing & Sales Workflows

Integrated Sales

Communicate directly through social platforms, and track the performance of each sales channel

Efficient Support

Manage messages from multiple channels in one station, quickly solve customer problems, and enhance customer satisfaction

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Effective Marketing

Track customers' browsing behaviors on websites and social platforms, and create an automated marketing journey

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Omnichannel Communication

Centralize omnichannel messages for the efficient and interactive experiences

One platform for managing messages across different social channels with business account support, smooth customers handoffs, and one-click data sync to strengthen customer relationships.

Broadcast Marketing

Reach the target audience instantly with bulk messaging

Provide social messages templates and enable bulk messaging to customers’ preferred apps using tags and customer segmentation to reach target audiences and boost purchase intent.

Customer Management

Build comprehensive customer profiles for better management

Create a customer database to manage information from various angles, segment customers for better targeting, and personalize service plans to boost satisfaction.

Trade Data

Unlock global customs data to identify leads and accelerate customer acquisition

Leverage global trade data and smart search tools to efficiently uncover prospects and boost conversion.

Advanced Analytics

Unlock business insights with multi-dimensional data analytics

Gain clear, actionable insights through intuitive dashboards that cover customer trends, support performance, and marketing impact, helping businesses identify challenges and fuel team growth.